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Sport Experiences Service

The Sport Experiences Service

This is our promise to you so that you can be reassured that we are dedicated to providing you with the best possible tour; meeting your study objectives, providing a smooth an easy planning process and making memories to last a last a lifetime

One size doesn’t fit all
We will adapt our methods to suit your objectives, your students and how you like to work.

You can talk to us however you like
In today’s digital age it’s easy for us all to work online so we can move fast and get more done. We can do that for you with regular email contact and our wide range of online tools. But it’s also good to talk.  We want to be with you every step of the way. Our experienced team want to be part of your team, so that we can arrange the right trip for you, your students and your parents. MEET OUR TEAM if you would like to see who you'll be speaking to. 

We'll always be by your side
You choose a Tour Operator so that you can focus on what is important; your students. Nobody can control unexpected weather, strikes and disruptions. But we will support you so that you can focus on your team at a time when they need you the most. Take a look at our SAFETY AREA for more information. 

You'll build a relationship for life
When you choose Sport Experiences, we want to develop a long term partnership.  We promise respect, recognition, good value and honesty. Our aim is to listen to you, so that we can keep getting it right for you, but also so that your experience gets better and better each year.  Don't just take our word for it; see WHAT OUR CUSTOMERS SAY.

Honesty is the best policy
Good communication is the way we achieve the best trip for you. Not only are we up front with our pricing from the first quote, if we don’t think something is right for you, we’ll tell you. If you ask us about a hotel that’s not up to standard, we’ll offer you alternatives. If your visit choices make your tour price too high, we’ll talk to you about what you could replace. If you ask us to provide something that isn’t possible/doesn’t exist, we’ll point this out to you and explain why.  At the end of the day it’s your decision but if you don’t have all the options, then you don’t have choices.

We'll always strive to be the best
Anyone can say they are the best, but we ask people to judge us, to prove to you and to ourselves that it’s not just words. As part of Next Generation Travel, we are the only educational tour operator to hold the Customer Service Excellence accreditation which means we are regularly assessed by an independent body on meeting set criteria. We are also an Investors in People organisation meaning we demonstrate a commitment to the development and success of our people. We are the proud holders of IIP GOLD status. 

     

We'll do all the hard work
As part of Next Generation Travel we are part of a team of educational travel experts with over 400 years’ experience. That’s an average of 11 years per person. We’ve seen a lot in educational travel over the years, which means we know cutting corners doesn’t work.  From the first time we speak to you, we are here to make life easier for you. You know you will be speaking with people who have detailed knowledge of your destination. We will give you access to a whole range of information, tools and experiences that will answer not just your questions but those of your SLT, parents and young people.

The Sport Experiences team extends beyond the walls of our offices
We have been working with our suppliers and destination partners for a long time, so they know the high standards we expect. We respect their experience, knowledge and advice and in return we get a top class service and they are always there when we need them. We don’t always work with the cheapest suppliers but we do work with those who provide the best value in service. Take a look at our KEY PARTNERS who work alongside us to give you the best choices and service in sports tours.